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Technical Support Guide

Try these simple steps to troubleshoot common connectivity issues

Still need help? 

Contact our support team at 888-683-4887

1

Reboot

Your Router

Wait a minimum of 60 seconds and plug the device back in

2

Restart & Update

Your Device

Close any unnecessary tab/windows or apps. Check for any software updates

3

Directly Connect

Your Computer

Bypass your router and use

an ethernet cable (Cat 5 or higher) to directly connect your computer without using WiFi

4

Perform a

Speed Test