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Technical Support Guide
Try these simple steps to troubleshoot common connectivity issues
Still need help?
Contact our support team at 888-683-4887
1
Reboot
Your Router
Wait a minimum of 60 seconds and plug the device back in
2
Restart & Update
Your Device
Close any unnecessary tab/windows or apps. Check for any software updates
3
Directly Connect
Your Computer
Bypass your router and use
an ethernet cable (Cat 5 or higher) to directly connect your computer without using WiFi
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